IT Support Services
We help Metro Detroit businesses get where they need to be
Our IT support specialists are here to help South East and Central Michigan businesses stay productive, secure, and operational. We employ knowledgeable engineers that understand your business needs and know how to keep it running smoothly in difficult times. Call on us for all your IT service requirements today!
Whether you’re a small startup or an established enterprise, we have the experience and expertise to help you get where you need to be. Our team is committed to providing top-quality IT support that keeps your business running without fail, no matter what challenges come your way. With us on your side, you can rest assured knowing that your IT infrastructure is in good hands.
Our approach
Insight. Integrity. Technology.
Discover
Schedule a call with us, and we will visit your place of business and inspect your computers and network.
Planning
We work with you to develop an IT service plan or project tailored to your needs
Execution
We’ll begin implementing our Technology Best Practices framework to optimize and maintain your business IT
Worry Free IT
STOP worrying about your technology problems WE'VE GOT IT!
Professional Technology Solutions
Support & Maintenance
You need to know that your IT infrastructure is in good hands as a business. That's where our Support & Maintenance service comes in. We provide 24x7 support so that you can always reach us when you need us. We also handle Microsoft and 3rd party updates, manage anti-virus and anti-malware protection, and monitor your infrastructure around the clock. And to keep you informed, we provide monthly reports and executive summaries.
Our services include on site it support, asset and inventory management, IT budget preparation, end-user training, and technology adoption sessions. With our Support & Maintenance service, you'll have peace of mind knowing that your IT needs are being taken care of by professionals.
Modern Desktop
When it comes to getting work done, there's no substitute for a Modern Desktop. Based on Microsoft 365 with Windows 10 kept up to date on a modern device, it's the perfect solution for anyone who wants the power and flexibility to work their way.
Fast start-ups, superior performance, longer battery life, and reduced maintenance costs make Modern Desktop an obvious choice for anyone looking to get the most out of their investment. And with intelligent security built-in, you can rest assured that your data is always safe and secure.
Enterprise-class email, voice, and video capabilities allow you to collaborate with colleagues in real time, regardless of location. So why settle for anything less than the best? Get a Modern Desktop today.
Cyber Security
Organizations face a wide range of cybersecurity threats, including malware, phishing, ransomware, wire fraud, and security breaches. Unfortunately, there are no silver bullets to protect against all threats. That’s why organizations need a layered approach to cybersecurity. Different types of threats require different solutions.
Our Managed Security Services offer a multi-layered approach to protecting your business from the ever-evolving cyber threat landscape. By deploying a variety of security services, we customize our solutions to meet your business and/or industry needs.
Backup and Disaster Recovery Services
Do you have a plan in place for what would happen if your computer systems suddenly went down? If not, you're putting your business at serious risk. Our backup and disaster recovery services can get back up and running quickly in the event of an unexpected outage.
With our monthly human backup testing, you can be confident that your data is safe and secure. And in the unlikely event that disaster strikes, our simulated mock disaster recovery testing will help you be prepared to react quickly and efficiently.
Cloud Solutions
In today's fast-paced business world, you need to be able to adopt new technologies to stay ahead of the competition rapidly. Cloud computing represents a significant opportunity for businesses to get a leg up on the competition, but it can also be complex.
Subether Networks is focused on helping you determine the best place for all your workloads, both in the present and future. Our team will help you create a business-aligned cloud strategy that considers all your data and security needs. We can also help accelerate your cloud adoption and optimize deployments to ensure maximum efficiency.
With Subether Networks, you'll have everything you need to create a strong foundation for success in the cloud. We can help you get ready for a multi-cloud future, ensuring that you're always prepared to take advantage of new technologies as they emerge.
Voice Solutions
Is your current phone system not cutting it? Give your practice a more professional feel with Subether Networks.
With our automatic welcome message, you can prevent patient hang-ups. Touch dial options make it easy to redirect calls to the right person or place. The live dashboard provides detailed information on missed calls, average caller wait times, and more. You can also have voicemails automatically emailed to you so you can stay on top of after-hours messages.
Plus, email notifications on hang-ups let you know when to call patients back. And with our cloud-based system, your team can take calls from anywhere. Make the switch to Subether Networks and see how much easier and more efficient your practice can be!
Learn how we can secure your business with our FREE eBook!
Cybercrime and Cyber-Attacks are becoming more prevalent with each passing day. Over half of small and medium businesses (SMB) have reported being the victims of cybercrimes
Working with an MSP (or MSSP) can help protect your business from threats or attacks and is often the best option for Small to Medium Businesses so they can focus more time on Innovation + Growth and less time on IT & Cybersecurity.
Frequently Asked Questions
Yes, it is! We know you want to make the best decisions for your future, which is why we stand behind our promise of total customer satisfaction.
Plans that offer Unlimited technical support, we track the hours we spend supporting your employees on their desktops, laptops, and mobile devices.
We never bill anything additional for support above your regular subscription price.
In most cases, the computers your company uses now are fine. During onboarding, your engineer will audit your computers and determine which machines are underpowered or outdated. If found, they will prepare a list of recommendations and review them with you.
No, you may cancel anytime by contacting your account manager. However, our work speaks for itself, so we do not need to lock our clients into long-term contracts.
As our team begins to work with your company more, we offer the option to switch to annual billing terms with a 10% discount.
When hiring a new employee, please call or email your support team to inform them of the new team member. In situations where you need to let an employee go, we ask that you contact us BEFORE you inform them so that we can secure any corporate data and update our support systems.
