Outsourced IT Support: The Definitive Guide for 2023

Outsourcing IT support is a smart and cost-effective way for businesses to ensure that their technology infrastructure is always running smoothly. By hiring an experienced and reliable IT support company, businesses can free up their internal resources to focus on what they do best while leaving the technical support and maintenance to the experts. 

Working with an outsourced IT provider offer businesses a broader range of expertise and resources than many can afford to have on staff, ensuring that your technology is always up-to-date and fully supported. 

In short, outsourcing IT support is essential for any business looking to stay competitive in today’s fast-paced and technology-driven world.

9 Benefits of Outsourced IT Support
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9 Benefits of Outsourced IT Support

1. Cost savings:

Outsourcing IT support to a managed service provider can provide tremendous cost savings for a small business. It eliminates the need to hire full-time IT staff, freeing up resources to focus on more strategic initiatives. It can also reduce overhead costs associated with IT infrastructure, hardware, and software, as managed service providers often offer these services as part of their packages. Furthermore, IT service providers can provide more efficient and cost-effective IT solutions tailored to the business’s specific needs, resulting in additional cost savings. 

2. Increased Quality

Managed service providers are experts in their field and have the knowledge, tools, and resources to provide comprehensive IT support services. This means that they can provide the right solutions to meet the unique needs of small businesses and ensure that their systems are running optimally. In addition, they can ensure that their systems are updated frequently with the latest security patches, so the business is protected from cyberattacks. 

3. Flexibility

When a small business works with a managed service provider, they have the flexibility to tailor their services to fit its specific needs. For example, a small business can choose a service plan that only includes specific areas of IT, such as managed networks, cloud computing, and mobile device management. This allows a small business to focus on its core operations while the IT provider takes care of the rest. Additionally, the MSP can provide the company with the ability to respond quickly to new technology trends and changes in the IT landscape. 

4. Scalability

By using an IT service provider, small businesses can scale their IT support needs up or down depending on their needs at any given moment. This allows them to maintain the right balance between cost and efficiency. Furthermore, it ensures that their IT solutions are always up to date-and flexible enough to meet the changing needs of their business.

5. Increased Productivity

When a small business outsources its IT support to a managed service provider, it will gain increased productivity by freeing up its resources and time to focus on its core business activities. The IT service provider will provide 24/7 technical support, ensuring that their IT operations run smoothly and that any glitches and problems are dealt with quickly and efficiently. Furthermore, the managed service provider will have experience and expertise in the latest technology, meaning that the small business can stay up to date-and take advantage of the latest advancements in the industry. This enables the company to become more productive while remaining competitive in its respective market.

6. Access to Innovative Technologies

When a business outsources its IT support, they gain access to innovative technologies that can help to improve its productivity and efficiency. Outsourcing allows them to leverage the latest technologies and resources, including cloud computing, automation, and artificial intelligence, to support their operations. This access to the latest technology often results in improved business performance and cost savings. Outsourcing also provides access to a team of experienced IT professionals who can provide ongoing analysis and support to help businesses stay ahead of the curve in emerging technologies.

7. Improved Security 

Outsourcing your IT support can significantly improve IT security by providing access to a team of security professionals who can keep up with the latest threats, vulnerabilities, and best practices. The IT support team can proactively monitor the IT environment for potential security issues and recommend the best solutions to protect the organization from data breaches and other threats. Additionally, an outsourced team can provide advanced security measures such as encrypted data backups and secure network access control to ensure that only authorized personnel can access sensitive data. With a reliable, up-to-date IT security system in place, organizations can trust that their data is safe and secure. 

8. Increased Focus

By transferring the responsibility of IT support to a qualified team of technicians, you can free up your own staff’s valuable time and resources. Instead of having to fix IT issues and keep up with the latest in technology, your staff can focus on their core business operations, such as sales, marketing, and customer service. IT support teams can also handle issues more quickly and effectively due to their specialized knowledge. This minimizes downtime, which is crucial for business operations. Outsourcing IT support effectively reduces distractions, increases efficiency, and ultimately increases focus for your business.

9. Expert Technology Guidance

Outsourcing your IT support can give businesses access to expert advice, guidance, and services that can provide an edge over their competition. By utilizing the experience of an IT services provider, companies can have access to the latest technology and expertise needed to optimize operations and streamline processes.

Types of Outsourced IT Support Services

Types of Outsourced IT Support Services
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There are many different types of outsourced IT support services that businesses can choose from. Some of the most common types of services include:

CyberSecurity Services

Cyber Security is one of the most critical aspects of an IT infrastructure. 

An outsourced IT support provider can offer a range of cybersecurity services that help businesses protect their data and systems from potential threats, such as viruses, malware, phishing scams, etc. 

These services often include monitoring and vulnerability scans to identify any security weaknesses in your system and offer preventative measures to keep your data secure.

Network and Server Management

Network and server management services provide ongoing monitoring, maintenance, and support for your IT infrastructure.

This includes managing network hardware like routers, switches, and servers that store critical data and applications.

With an outsourced IT provider, businesses can rest assured that their networks are always up-to-date with the latest security patches and software updates and that their systems are running smoothly without hardware or software issues.

Cloud Services

Cloud services are one of the most popular IT support services, as they provide a scalable and cost-effective way to store data and access computing resources.

With an outsourced IT provider, businesses can take advantage of a range of cloud services, such as server hosting, file sharing, collaboration tools, backup and disaster recovery options, and more. 

Cloud services make it easier to access data anytime, anywhere, while minimizing the need for costly hardware that may become obsolete over time.

Backup and Disaster Recovery

In the event of a data breach or system crash, having a reliable backup and recovery plan is critical for minimizing downtime and avoiding significant data loss.

Outsourced IT service providers can provide businesses with secure cloud-based backups and onsite options. This ensures that all your data is protected in the event of a disaster.

VoIP and Unified Communications

VoIP and unified communications services provide a seamless way to communicate and collaborate with employees, customers, and partners.

An outsourced IT provider can help businesses implement these solutions to improve communication and collaboration among their teams while reducing costs by eliminating the need for dedicated phone lines or expensive office space.

Employee On Boarding and Off Boarding

When hiring new employees, it is essential to ensure that they have all the tools and resources needed to be successful in their roles.

A managed IT services provider can help with employee onboarding and offboarding by ensuring that your systems are correctly configured and set up with the relevant software, hardware, and data needed for each individual. This helps reduce administrative tasks and ensures that new hires can quickly get up to speed on their responsibilities.

If you’re considering outsourcing your IT support, make sure to work with a provider that offers comprehensive services that can help streamline operations, increase efficiency, and improve focus for your business. With the right partner, you can have confidence in your technology and focus on growing your business.

Hardware and Software

Outsourcing your IT support can provide many benefits, including budget savings, increased business efficiency, and continuity.

By working with an outsourced IT provider, businesses can get the latest hardware and software updates and ongoing maintenance and support for their infrastructure. This helps ensure that systems are running smoothly and that critical data is always backed up and secure.

IT strategy and consulting

When it comes to your company’s IT strategy, it is essential to work with a provider that can help you achieve your goals and improve operations.

An outsourced IT partner can provide consulting services that help you evaluate the current state of your technology infrastructure, understand your needs, and develop an effective strategy. This includes evaluating your current IT infrastructure, assessing your long-term goals, and providing recommendations for improvement.

With the right IT consultant, you can be confident that your systems are always up-to-date and optimized to meet your company’s needs.

IT Procurement and Asset Management

An outsourced IT provider can provide your business with the guidance and support needed to make sound procurement decisions regarding technology, hardware and software. By working with an expert in the field, you can avoid costly mistakes and ensure that you get the best possible value for your investment.

In addition, an outsourced IT provider can help reduce downtime and maximize your return on investment (ROI) by providing expert maintenance and support for your technology infrastructure. By keeping your systems running smoothly, you can minimize disruptions to your business and ensure that your investment is consistently delivering results.

Governance, Risk & Compliance

When it comes to Governance, Risk & Compliance (GRC), it is essential to have a partner that can help you manage and mitigate your risks. For example, an outsourced IT provider can provide expert guidance and support regarding GRC-related tasks such as risk assessment, policy development, and compliance monitoring.

This can help your business stay compliant with industry regulations and protect against potential data breaches or other security incidents. By working with an experienced provider, you can rest assured that your GRC needs are always taken care of.

24/7 Real-Time Support

When it comes to 24/7 support, outsourced IT providers can offer a wide range of benefits. For example, by working with an IT provider, you can get help desk support that is always available when you need it. This can be helpful when there is an issue with your systems, and you need someone to help you troubleshoot and resolve the problem quickly.

In addition, outsourced IT providers can offer expert guidance and support for your business goals. By having an expert on your team, you can be sure that your technology is always in line with your business needs and that you are getting the most value out of your investment.

When to Outsource Your IT Needs?

When to Outsource Your IT Needs
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Now that you know why you might want to outsource your company’s IT needs, you might be wondering how you know when it’s the right time to make the switch. It is time to outsource your IT if your company has had cost concerns and downtime due to hardware and software issues.

Do You Lack In-House IT

If your company is too small to justify the expense of an IT department or you wish to save money, an MSP is a perfect solution. With outsourced IT, the tasks that the in-house team would handle in exchange for high salaries can instead be handled by an MSP with a fixed monthly subscription fee.

You Have In-House IT

Outsourced IT solutions can benefit your company even if you do have an in-house IT department. For example, an MSP can handle the day-to-day IT functions on an ongoing basis. While your in-house team focuses on growth-based projects, the outsourced IT service will handle all the tasks involving software updates, security patches, network, data protection, and regulatory compliance.

You Want to Save Money

The most significant benefit of outsourcing IT services is cost savings. With outsourced IT, your in-house staff better tackles your company’s daily needs. The services of an MSP cost less monthly than the salaries of most IT staff. This is because MSPs handle only IT for a vast range of clients, large and small, whereas an in-house IT staff would rely solely on you for income.

You Want the Best Technology

Outsourced IT services use best-in-breed technologies available on the market today. Whereas you would pay a fortune to have top-of-the-line hardware and software set up in your company’s offices, the same technology can be accessed offsite at a reasonable monthly rate. Best of all, your in-house staff does not even need to learn the more complicated aspects of hardware operation and software installation because the MSP handles it all.

Let us show you what AMAZING IT SUPPORT is like

If you’re looking for an IT Outsourcing partner that can provide expert guidance and support when it comes to Governance, Risk & Compliance, Disaster Recovery, or simply need help desk support that is always available when you need it, Subether Networks is here for you. With 20+ years of experience, we are confident that we can provide your business with the solutions it needs to succeed. Contact us today to learn more about our services and how we can help you take your business to the next level!

Frequently Asked Questions

What IT services are most commonly outsourced?

Many different IT services are commonly outsourced, including software updates, security patches, data protection, and regulatory compliance. Other common IT services that are often outsourced include help desk support, 24/7 real-time support, and expert guidance for your business goals.

Why should I consider outsourcing my company’s IT support?

There are a number of benefits to outsourcing your company’s IT support, including cost savings, access to the latest technologies, and uninterrupted support around the clock. Additionally, outsourced IT providers can offer expert guidance and support for your business goals, allowing you to focus on what really matters. Whether you’re looking for help with governance, risk,

What is IT project outsourcing?

IT project outsourcing is the process of engaging a third-party service provider to handle various aspects of an IT project. This can include tasks such as software development, system implementation, and maintenance and support services. By outsourcing these projects, companies can save time and resources while still getting access to advanced technology and expertise. Additionally, many IT project outsourcing providers offer a variety of services, including 24/7 real-time support and expert guidance, making them an ideal choice for businesses of all sizes and needs.

How Much Does Outsourced IT Support Cost?

The cost of outsourcing IT support will vary depending on a number of factors, including the scope of services required, the size and needs of your organization, and the level of expertise you require from your provider. However, outsourcing IT support is often significantly less expensive than hiring full-time employees or in-house IT staff. As a result, many businesses of all sizes are turning to IT outsourcing as a cost-effective and efficient way to manage their IT needs.

How much does an In-House IT Team Cost?

The cost of an in-house IT team can vary widely depending on a number of factors, including the size and needs of your organization, the level of expertise required, and the types of services provided. However, hiring an in-house IT team is typically more expensive than outsourcing your IT support to a third-party service provider. This is due to a number of factors, including the cost of hiring and training IT staff, paying for benefits like health insurance, and covering overhead costs like office space and equipment. However, depending on your business needs, hiring an in-house team may still be more cost-effective rather than outsourcing your IT support.

What is the difference between Fully Outsourced IT Support & Co-Managed IT Support?

There are a number of key differences between outsourced IT and co-managed IT. Outsourced IT involves working with a third-party service provider to handle various aspects of your IT operations, while co-managed IT refers to the process of sharing in-house resources or hiring an external service provider to work alongside your existing in-house IT team. Both outsourced IT and co-managed IT has a number of benefits, including cost savings, more flexible resource options, and the ability to access cutting-edge technology and expertise. However, it is essential to carefully consider your business needs and goals when deciding whether to outsource or co-manage your IT operations.

Is it Time to Change My IT Provider?

There are a number of signs that it may be time to consider changing your outsourced IT provider. Some key indicators include frequent issues or outages with your network, unresponsiveness from your support team, and ineffective solutions to technical problems. Additionally, if you experience any difficulty communicating with your current IT provider or find yourself unable to meet your business goals, it may be time to consider outsourcing with a new provider. Ultimately, the decision to change IT providers should be based on your business needs and goals.

What industries does Subether Networks offer outsourced IT services for?

Subether Networks provides outsourced IT support to a wide variety of industries, including healthcare, manufacturing, finance, education, retail and more. Our experienced team can work with businesses of all sizes and needs to help them achieve their goals through effective IT solutions.

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